Contact and support

Direct support, with minimal data handling.

The support flow uses your mail app. That keeps operations simple and avoids running a separate support backend that collects request data server-side.

Email support

Primary contact: support@seismic.place

Best response setup

Include app version, iOS version, device model, and a short issue summary so support can respond without extra back-and-forth.

Diagnostics

If asked, export a debug log or backup file yourself and attach it only if you want support to review it.

Support request builder

Fill this in and your mail app will open a new draft to support@seismic.place. No support form data is stored on this website.

Version and compatibility

Support requests are easier to resolve when version details are included. RouteLocker support should be considered version-aware:

The support site reflects the current RouteLocker support guidance, but app behavior can vary by release.
Include your exact RouteLocker version and iOS version whenever you report a bug or ask about a missing feature.
If a problem appeared after an app update, note the last version where behavior was normal.
If the issue is device-specific, include the iPhone model.

What to send for export or restore issues

State whether you were exporting CSV or XLS, whether the affected trip contains an “M” marker, and whether the data came from a restore or a live logged trip.